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AMAZON DAMAGE RETURNS - Default Label to CA All return requests that have Damaged will default to CA for QA inspection and Disposition for “damage” to a...
Tue, Nov 28, 2023 at 1:58 PM
Dear < Name >, Thank you for reaching out to us regarding your recent order. Again, we're sorry that things did not go according to plan and a...
Tue, Jan 16, 2024 at 11:15 AM
RETURN FEES - REVERSAL TO MANAGER - WAIVE RESTOCK FEES THAT APPLIED < Dear Customer Name > Thank you for contacting us, we’re sorry that your ...
Thu, Mar 14, 2024 at 11:22 AM
PRICE MATCH - ONLY APPLIES TO AUTOPLICITY FULFILLMENT LISTINGS WITHIN 30 DAYS 1 - IMMEDIATELY REPLY TO ADVISE WE DO NOT PRICE MATCH - YOU WILL NEED TO CREA...
Tue, May 21, 2024 at 2:31 PM
Dear < Customer Name >, Thank you for contacting us and please accept our apologies for any issues that you've experienced with your order. We...
Tue, Dec 5, 2023 at 2:48 PM
Auto Authorized Return Import Error Notification An error occurred where an Amazon RMA auto-authorized and either a label or RMA is needed. Orders on this ...
Tue, May 23, 2023 at 4:29 PM
AUTOPLICITY FREIGHT POLICIES I. Scheduling Freight Returns: A minimum of 48 hours' notice is required for scheduling all freight returns. Cus...
Fri, Jun 27, 2025 at 2:33 PM
SEVERE WEATHER DELAY OR HOLIDAY DELAY GUIDANCE & TEMPLATE - If the customer paid expedite delivery, please refund all shipping costs and request par...
Mon, Jun 3, 2024 at 2:59 PM
OUTBOUND CALLS - The purpose of conducting our OUTBOUND CALL REMINDERS is to ensure that we can confirm with our customers that their return request has bee...
Thu, Aug 31, 2023 at 3:08 PM
ALL ISSUES RELATED TO LOST ORDERS WILL BE ASSIGNED IN FRESHDESK to LOST TEAM - email address is: lostitem@autoplicity.com ITEM NOT RECEIVED - You must ...
Mon, Mar 25, 2024 at 5:07 PM