Company Overview
Autoplicity is a leading eCommerce retailer specializing in a wide range of products, with a primary focus on automotive, marine, and powersports parts and accessories.
Order Fulfillment Process (Drop Shipping Model)
Autoplicity utilizes a drop shipping model for order fulfillment. The process is as follows:
Order Placement – A customer places an order through one of our sales platforms.
Vendor Routing – The order is electronically routed to the appropriate vendor or manufacturer.
Direct Shipment – The vendor processes and ships the item directly to the customer.
Tracking Updates – Tracking info and status updates are received and communicated to the customer.
Sales Channels
A. Autoplicity Websites
Autoplicity operates several niche-specific websites:
Autoplicity – Our primary eCommerce site
THMotorsports – Performance automotive parts
Dirt Everywhere – Off-road gear and accessories
Boatplicity – Marine parts and accessories
Cycleplicity – Motorcycle and powersports
B. Marketplace
Autoplicity is active on major online marketplaces, including:
Amazon
Note: A significant portion of overall sales is generated through marketplace platforms.
Customer Service Structure
1. Team Organization
Marketplace Team – Manages customer inquiries and order issues related to Amazon and other marketplace platforms.
AP Website Team – Supports customers who order directly through our branded websites.
2. Support Channels
Autoplicity provides multi-channel customer support via:
Phone
Email
Live Chat