An order is considered partially shipped when it contains two or more items and at least one item has shipped, while the remaining item(s) are either on backorder or have not yet shipped for any reason.

In these cases, the unshipped portion must be processed as a return—not a cancellation. This is due to the presence of tracking information in CRM for the shipped item(s), which prevents the system from recognizing the transaction as a valid cancellation.

Steps to Process


Step 1: Create Return Stamp

  • Navigate to: Check Order > Create Return Stamp

Step 2: Create RMA in CRM

  • Navigate to: Return > View Item Allocation > Create RMA > Number Type: Select Autoplicity

Step 3: Update Order Status in CRM

  • Order Status: Partial Cancel

  • Refund Status: Refund Pending

  • Proof: Attach documentation or vendor confirmation indicating the remaining item(s) will not ship