Autoplicity Support

Everyone has their part to play with RMA requests and the Returns team will require Frontline Agent assistance to help make the RMA process flow smoother an...

ITEM PENDING SHIPMENT IS EQUAL TO A FULFILLMENT DELAY - BACK ORDER - ITEM NOT IN STOCK Going Forward, you can submit this for Marketplace Manager Escalatio...

PHOTOS REQUIRED FOR WHEELS/TIRE RETURN REQUEST Template for Tires Return: Please respond to this email per policy we have to provide documentatio...

ORDER STATUS - ORDER IN TRANSIT Hello < Name >, This is a courtesy update with regards to your order, we wanted to let you know that your orde...

Auto Authorized Return Import Error Notification An error occurred where an Amazon RMA auto-authorized and either a label or RMA is needed. Orders on this ...

AZ CLAIM pending RETURN SHIPMENT: INCOMPLETE - Customer approved return, must complete or provide proof of tracking/delivery if alternate label is used. Res...

DELIVERY EXCEPTIONS - The purpose of this task is to check multiple systematic reports to spot for shipping discrepancies and once confirmed, quickly ensure...

SEVERE WEATHER DELAY OR HOLIDAY DELAY GUIDANCE & TEMPLATE - If the customer paid expedite delivery, please refund all shipping costs and request par...

PRICE MATCH - ONLY APPLIES TO AUTOPLICITY FULFILLMENT LISTINGS WITHIN 30 DAYS The List Price is the suggested retail price of a product that we have availa...

AMAZON DAMAGE RETURNS - Default Label to CA  All return requests that have Damaged will default to CA for QA inspection and Disposition for “damage” to a...